Shared Hosting
Our Guarantees
By signing up for the Guttereso services on the Internet, or by using any other means of subscription including subscription via a third party, a sales representative or commercialization partner, you benefit from the present satisfaction guarantee if you are billed directly by the Guttereso.
Who may benefit from the guarantee?
The following guarantee is applicable to the renewable services offered by the Guttereso except for those enumerated in the exclusion clause. All clients of renewable services whose accounts are in order, which have no unpaid balance, are eligible for the present guarantee.
Guarantee Terms
If you are dissatisfied with our services and wish to resiliate your subscription, let us know within 30 days following your accounts activation by using the "Account Termination" form available in the "Technical Support" section of our website. Within this delay and without any additional requirements or explanations, Guttereso will completely reimburse you for the monthly fees paid, elapsed or prepaid. In the case of shared hosting solutions, the setup fees will also be reimbursed.
Service Facts
- 1 Hour Response
- 96.99% Uptime SLA
- No Bandwidth Overages
- Money Back Guarantee
- Weekly Backups
- Instant Activation
Hardware Facts
- Enterprise Class Servers
- RAID1 Storage
- 1/10 Gigabit NIC
- Hardware RAID
- ECC Registered RAM
- Redundant Power
Operating Systems
- Ubuntu 18.04/20.04
- Debian 10.0
- FreeBSD 11/12
- CentOS 7
- Windows Server 2016/2019
Exclusions
The present guarantee does not apply to administration packages, domain names, bandwidth or traffic billing, work billed hourly, setup fees and Premium hosting packages. Exception made of the shared hosting solutions, bandwidth consumed by the user during the period of operation will be billed at the rate of €0.15 per 1GB transferred.
Claim Procedures
In order to terminate your account and claim the satisfaction guarantee, the owner of the account must send, by fax and within 30 days of the account’s activation, the thoroughly completed and signed termination form. This form is located in the "Technical Support" section of Guttereso’s website. The request will be processed within 10 to 15 days following its reception.
Guarantee Contract
The guarantee is automatically valid for all of the Guttereso subscribers. Guttereso reserves the right to modify the present guarantee at any time, without notice. The modifications will be shown on this page. If you wish a written confirmation of this guarantee, please mail this page to support@guttereso.com and we will return it signed and approved..
Guttereso Guarantee
- 96.99% Uptime
- 100+ Gbps capacity
- 24x7x365 Support
- Enterprise Datacenters
Additional Information
Customer Review
“Guttereso helped me with a professional custom server solution when my business was so rapidly growing my old system couldn't handle the load anymore.”