Privacy Policy

General Information

This privacy policy applies to all online services provided by Guttereso.

How We Process Personal Data

We only save and use your personal data to process your orders and communicate with you. If you subscribe to our customer newsletter, we use your email address to send you updates.

Categories of Data We Collect

Every time you visit our website, we save your IP address and other information in an anonymized form. When you register an account with us, we collect your contact information. If you order products from us, we store your address and payment information.

We save the following data from you:

Registration Data

When you register an account with us, we collect and process personal data such as your name, address, telephone number, payment information, and email address. We do not store any payment information if you pay using a credit card. We use a pseudo card number to process your payments. We delete your registration data within 24 months, once you delete your account with us, or once the statutory retention period expires.

Email Addresses

We use the double opt-in method to confirm your subscription to our newsletter. We use your email address only to send information that you request. We use Sendinblue as our newsletter software, which is prohibited from selling or using your data for other purposes.

Server Log Files

We store your IP address, browser type and version, and the time, date, and website from which you come to our site in an anonymized manner.

Who We Forward Your Data To

Third-party service providers may have access to your data while they assist us in providing our services.

Payment via Credit Card

If you pay via credit card, the payment is processed by an external service provider.

Third Countries

Data is transferred to third countries in adherence to the legally regulated admissibility requirements. We will only transfer your data to a third country if there is an adequacy decision or appropriate safeguards.

Cookies and Right to Object to Direct Advertising

Cookies are stored on your computer to store information about users. You may opt out of using cookies for online marketing and tracking purposes.

Your Rights as a “Data Subject”

You have the right to access, rectify, delete, restrict processing, and object to us processing your data. You also have the right of data portability.

Right to Lodge a Complaint

You have the right to lodge a complaint about the processing of your personal data by us to a supervisory authority for data protection.

Voluntary Nature of Data Provision

Providing your data to Guttereso is completely voluntary, but you cannot use some of our services if you do not provide your data to us.